At Vape Supermall, we stand behind the quality of our products. Most hardware items purchased through our store are covered by a manufacturer’s warranty that protects against defects in materials or workmanship under normal use. This ensures you receive reliable and safe vaping products every time you shop with us.
Please note: Consumable items such as e-liquids, coils, disposable vapes, and refill pods are not covered under warranty unless found faulty upon arrival.
What’s Covered & Not Covered
Covered under warranty:
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Vape kits
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Mods
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Rechargeable batteries
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Chargers and accessories (if stated on product page)
Not covered:
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Damage from misuse, accidents, or neglect
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Normal wear and tear
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Liquid damage or corrosion
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Unauthorized modifications or repairs
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Consumable items and opened hygiene-sensitive products
The warranty is valid from the date of delivery, not the purchase date. Most devices include 90 days of warranty coverage unless otherwise specified.
How to Make a Claim
If you believe your item is faulty, please follow these steps:
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Submit a support ticket through our contact form with your order number and a clear description of the issue.
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Our support team may request photos or videos for assessment.
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If your claim is approved, we’ll provide return instructions.
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Once we receive and inspect the item, we’ll issue a repair, replacement, or refund based on the issue and warranty terms.
All warranty claims must be authorized. Unapproved returns will not be processed. You are responsible for return postage unless otherwise stated.
Need More Help?
If you have questions or need assistance with a warranty issue, feel free to reach out. Our team is here to support you.
📞 +391 (0)35 2568 4593
📧 hello@domain.com
🏪 7895 Piermont Dr NE, Albuquerque, NM 198866
Your satisfaction matters to us — thank you for choosing Vape Supermall.