At Vape Supermall, customer satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help. We accept returns for items purchased online within 28 days of receiving your order. Products must be unused, in their original packaging, and include your order number and reason for return.
You must inform us within 14 days of receiving your item that you wish to return it. Returned items must be received within 14 days after we issue the return authorization. Any shipping cost for returns or exchanges may be deducted from your final refund.
Important: For health and hygiene reasons, we cannot accept returns on opened e-liquids, coils, vape kits, disposable vapes, or refill pods, unless they are faulty.
Faulty Items & Warranty
If you believe your item is faulty, please submit a support ticket using our contact form. Our team will assist you with troubleshooting or guide you through the return process with the required documents.
All returns—whether for faulty or unwanted items—must go through our ticketing system. Unauthorized returns cannot be processed. For warranty details on Vape Supermall products, please visit our warranty page. Proof of purchase and original packaging may be required.
Refund Process
Once we receive and inspect your return, we’ll notify you about the status. If approved, a refund will be issued to your original payment method within 3–5 working days, depending on your bank's policies.
If you'd like to cancel an order before it's shipped, contact us as soon as possible. Orders that have already been packed for dispatch cannot be canceled but can still be returned within 14 days for a refund by following our return process.
In-Store Returns
For purchases made in-store, you have 28 days to return unused items. Please bring proof of purchase and, if applicable, the card used for payment. Returns can be made at any of our store locations.
Please note: We cannot accept returns of opened e-liquids, disposable vapes, coils, or refill pods due to hygiene reasons. Also, sale or ex-display items are final and non-refundable.